Effective Date: November 6, 2024​​

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1. Introduction
Ferrera Psychiatry (“we,” “our,” or “us”) is committed to protecting your privacy and responsibly handling the information and data we collect through our services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you visit our website, fill out any forms on our site, and when you use our communication services (email, website forms, SMS/text messages). 

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2. Information We Collect
Personal Information: Includes your name, phone number, geographic location and other identifiable information.

Passive Information: includes information from your browser or device; and from third parties.
Communications Data: Any information you provide via email, online forms/subscriptions, and SMS/Text messages, including but not limited to appointment details, inquiries, and feedback. 

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3. Use of Information:

We use the collected information to:

• Provide and improve our services. 

• Provide updates about your care and treatment.

• Respond to your inquiries and provide customer support.

• Ensure compliance with legal and regulatory requirements.

• Conduct analytics (such as Google analytics) and research from data you provided and data automatically collected to improve services. 

• Send appointment reminders and confirmations.

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4. Disclosure of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

 

Service Providers: We may share your information with third-party service providers who assist us in providing SMS/Text communication services, patient portal services, or analytic sites (such as Google analytics). 

 

Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property, and that of our patients.

 

5. Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.  There are technical and physical security measures to safeguard your information and protect it against loss or misuse of your information. However, no data transmission over the internet or via SMS/Text can be guaranteed to be completely secure.

 

6. Your Choices
Opt-Out: You can opt out of receiving emails or SMS/Text communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly. Access and Correction: You have the right to access and correct your personal information by contacting us.

 

7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date above.

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8. Contact Us
If you have any questions about this Privacy Policy, please contact us at 561-203-6079

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ADDITIONAL POLICIES 

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NO DOCTOR PATIENT RELATIONSHIP ESTABLISHED

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Ferrera Psychiatry is a medical practice. Entering a doctor-patient relationship with us requires a separate legal agreement  (provided for your review and signature prior to your first visit).  Sending emails or text messages does not constitute medical advice or create a doctor-patient relationship. The Services are not intended to be a substitute for professional medical advice.  If you believe you are having a medical emergency, call 911 immediately.

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OVER 18 

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Services are intended for users that are 18 years of age and above, they are not directed for children under 18 years of age.

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THIRD PARTY SITES & LINKS 

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Dr.Ferrera will not be liable for any complications, injuries or other medical accidents/issues arising from or in connection with the use of any information obtained from the website or third-party linked websites. Third party websites include social media sites like Instagram and Facebook. Dr.Ferrera does not assume any legal liability or responsibility for the accuracy of any information, process, or products disclosed on our website or third party linked websites. 

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